ABC Cachets

Welcome to ABC Cachets

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About

Customer Service

We believe in being punctual. We will fill each order in a timely manner and respond as quickly as possible. We will always search for the best available item.
On receipt of your order, we will put your ordered items on reserve until payment is received. Unless otherwise requested, all items will be held for two weeks from the date that we confirm receipt of your order.
Some of our cachets feature the signature of Al “Tag” Boerger. Upon request, we will search for any autographed covers where applicable.
There are hundreds of covers in our extensive stock, and we may not have the cachet or the scan in our database yet. If you would like a scan or fax of an item, please let us know.
Shipping and handling for handbooks is $2.50
We value our privacy as much as we value you as a customer, so we treat information about you the way we’d want our information treated: with absolute privacy and security. ABC Cachets guarantees that we will always take every security precaution within our means to ensure that your information is private and secure with us. ABC Cachets will not sell or share any of your purchasing or contact information with anyone unless required by law. It’s as simple as that.
We use your personal data solely to place your order and to see that your shipment is mailed correctly. Your email is used to answer questions or send notifications, as when payment is received or shipment has been mailed.
To prevent unauthorized access and ensure the correct use and accuracy of information, we have installed appropriate physical, electronic and managerial procedures to secure information we collect online.
We have attempted to the best of our ability to eliminate spam or any unwanted extras.
ABC Cachets is SSL Certified. SSL (Secure Sockets Layer) enables our site to accept and transmit confidential information securely over an encrypted Internet connection. When you enter the shopping cart and order pages on our site, you are automatically routed to an https:// Internet address. This ensures that your personal information passes securely to our system.
To ensure your information is further secured, we do not store any of your payment information online or in our database. Once an order is complete, we eliminate any payment information.
Phone numbers are requested only to clarify information, should it be needed (e.g. if there is a typo in your order information.) We always prefer to communicate via email when available.
"Satisfaction guaranteed" is our motto. Any item that is not satisfactory may be returned for prompt refund or exchange. You have 10 business days from the shipment of your items to notify us by email or standard mail of any issues you may have with your purchase.
The cost of sending returned items to us is incurred at your expense. All exchanges or refunds will only be issued upon receipt of your returned item(s).
We will replace your item if a suitable replacement is available in our stock. If a suitable replacement is not available, you may exchange the item for another or request a refund. No substitutes will be sent unless you request it.
We try to make purchasing items as easy as possible through our simple, one-page checkout process. Just add the items you would like to purchase to your shopping cart, click "Proceed to Checkout", and follow the instructions. When checking out, click the Continue button, and it will lead you from top to bottom.
You may place an order with us as either a Guest or a Registered Member.

Guest Orders

If you are a one-time only customer, this is the option for you. As a guest, you may:
  • Access and search our complete online catalog of items.
  • Compare products and their details.
  • Add items to a shopping cart.*
  • Use coupons and have access to general promotions (depending on the terms and expiration of those promotions.)
Guests are required to enter payment, billing, shipping and contact information for every order. If you may purchase more items down the road, you may want to consider becoming a Registered Member (see below – it’s easy and free!)
* As a guest, shopping cart items should be purchased while you are currently visiting our site. If you close your browser while you have items in your shopping cart, depending on your browser’s settings, shopping cart items may or may not be saved when you return to our site. If you would like to ensure your shopping cart items are always saved, consider becoming a registered user.

Registered Members

If you may order from us more than once, you should consider becoming a Registered Member. It’s free! You have the same access as a Guest, but membership has its benefits. As a Registered Member you may also:
  • Move through the checkout process faster.
  • Receive special membership discounts and promotions that are not eligible to the general public.
  • Access a shopping cart that is always saved if you wish to access it and complete your order at a later time.
  • Access a wishlist, which is handy if you would like to bookmark items that you don’t want to immediately add to your shopping cart. The wishlist is also helpful to share gift ideas with your friends and family.
  • Easily move items from your wishlist to your shopping cart, or easily move items that you compare to either your wishlist or shopping cart.
  • Enter your purchasing information (e.g. billing address, contact info, etc.) only once. (For your security, we don’t store any credit card information, so you will always have to enter that for each order.)
  • Store multiple shipping addresses (so you can send certain items directly to your friends or family at no cost.) You can also update your personal information at any time.
  • Track your orders and shipping status.
  • View orders and items you have previously purchased.
Currently payments are accepted by check or money order. We do accept Western Union.
We do not recommend that you send cash payments; any cash payment is sent exclusively at your own risk.
We only receive payment in U.S. currency. All prices for our products are in U.S. currency.
All of our prices automatically include any relevant sales tax.
After logging in, click “My Account” to view your recent orders and check an order’s status.
Pending means that your order has been sent to our system and we are in the process of locating your ordered item(s) and preparing it for shipment.
Processing means that we are processing your payment.
Complete means that we have received your payment and we have shipped your order.
You will automatically receive an email when your order has been sent to us. We will also send you an email when we ship your order.
To help you save money and to keep our costs as low as possible, shipping and handling for all orders is a flat-rate of $2.00. All shipments are sent regular mail through the U.S. Postal System. If you would like any shipment to be handled otherwise, please contact us. Additional shipment methods (e.g. Insured Mail, UPS, etc.) will require additional costs (depending on the kind of shipment) to be added to your order.
We request that you update "Your Account" as changes happen. We do like to inform our registered customers of upcoming promotions and previews of sales.
To update your account information, log in, and click "Account Information" or "Address Book" whenever you need to.
If you are a Guest, and you need to change information on an order that’s in process, please contact us.
© 2012 ABC Cachets. All Rights Reserved.